Well, this past week has been humbling.

It started off great! We “remodeled” our website, with bigger photographs of my jewelry, some lovely photographs of models, easier ways to get around, and so on.

But…(and this was a rather LARGE “But”)

Our site had trouble loading photographs and in some cases, made it next to impossible to make a purchase. We didn’t realize the trouble until we had a recent sale, and then all heck broke loose.

YIKES!

I’m not used to frustrated customers. I pride myself on NOT having frustrated customers, as a matter of fact. So when I started getting calls and emails from people who wanted to buy and couldn’t, it made for some sleepless nights, apologetic emails and red faces. (which my customers couldn’t see, but trust me, I blushed a lot in private)

To say we felt foolish is to put it quite mildly. The worst part was that our developer couldn’t seem to figure out what the problem was, and it seemed to go on day after day, despite desperate emails, chats and phone calls. To put it mildly, we felt terrible.

So Now What?

Meanwhile, our website developer kept digging for the source of the problem And guess what??? He finally FOUND IT! Now it just had to be fixed. And he even promised to do it while we slept. (They are in a vastly different time zone)

Ed was up at 4AM this morning to see the results of his efforts. I couldn’t sleep anyway, so I joined Ed in our upstairs studio. I was afraid to ask the question, so I put it euphemistically.

“Anything new?”

“They fixed it.”

“WHAT??!!!”

“They actually fixed it.”

I felt like cheering and crying at the same time. But since that was a little too energetic before the sun even rose, I responded, “Oh wow.”

I sat down at my computer and immediately “ordered” something just to see for myself. It worked. Big sigh, lots of grateful thoughts, then we both went back to bed and slept till 7:30.

To my Wonderful Customers

I want to say, you are the very, very best. Most of you were so patient and kind throughout this ordeal. Many of you have been my customers for over 20 years, and you know how much I care about you, and do not take it lightly when something on our end goes wrong. For those of you who are newer customers, I want to apologize sincerely for any frustration.

And to all my customers, please contact me anytime, with anything you want to say to me, either through this website blog, or by emailing me through my website. I truly, really care about you, and want your experience with The Magic Zoo to be a good one. And I do answer every email.

Your animal loving artist,

Merry